DEPOSITS, CANCELLATIONS & NO SHOWS
At Silver Spring ENT & Laser Center, we take pride in attending to clients individually and spending time with them to bring their best look forward. Scheduling your appointment involves making sure that we are ready for you when you arrive and that we meet the timely service expectations of all our clients. It’s our pleasure to serve you.
PAYMENTS
We require a valid credit card on file to book appointments, purchase services, and products. Most insurances do not cover aesthetic services. However, for your convenience, we take most major credit cards, debit cards, Care Credit®, and other digital payment methods.
DEPOSITS
Deposits may be required for appointments depending on service and amount of time allotted. Deposits will be used towards the service booked. Please be aware that deposits cannot be applied toward services if you no-show or cancel your appointment with less than 24 hours’ notice.
LATE ARRIVALS
We understand that certain events are unavoidable and may result in your late arrival. All clients who arrive late will have their service time adjusted, without discount, to fit the time remaining in their appointment. All clients who arrive more than 15 minutes late may need to reschedule their appointment for another day and/or time.
CANCELLATIONS
We appreciate our clients’ notice when they have to cancel and reschedule. We realize that everyone’s time is valuable and that occasionally, you might have to cancel an appointment. If you must cancel, a 24-hour notice is required so that we can adjust our schedule to accommodate other clients. All same-day cancellations incur a 50% charge on the booked service.
NO SHOWS
When clients do not come for their appointments and we have not been notified in advance, it is considered a “no show” and not a “cancellation.” All clients who do not come as scheduled and do not notify us of a cancellation will be charged 100% of the booked service.